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They said "we rarely get delays." For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788. Arhaus Furniture "customer service" Reviews | Glassdoor How do I request a catalog or sign up for email or remove my name from your mailing list? As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. They are awful at customer service and do not stand behind their product. She is so kind and helpful and cares about your satisfaction with the service and the products we bought. Do you offer in-home design consultations? A 10% restocking fee will be applied. I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. I purchased a lamp through Arhaus. He was right! 30 days: Bedding must be returned unused in the original product packaging. Please see our Measuring for Furniture Delivery guidelines. Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period. I had to post a review for Arhaus in University Towne Center, La Jolla. Wife desired a unique dining table with stone inlays priced at $6200- wow. The level of customer service was exceptional. All quality and service has been phenomenal. Awful customer service! Thank you, Arhaus, and the great sales, delivery and customer services teams. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). I look forward to working with you in the redesign of our living room! Disconnected and unable to reach same rep. 71. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. A 10% restocking fee will be applied. I have worked with Michael Babcock to furnish two homes. I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. They're awesome! I have been going back and forth with them for months and they dodge fixing the issue each and every time. Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. Thank you Michael and Sandi Trish and Bob. Arhaus Furniture Employee Reviews for Customer Service Representative We ordered six leather dining room chairs. Arhaus Coupon, Promo Codes: 60% Off - March 2023 - RetailMeNot.com I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. David approached us and I have to say we are so happy he did. ForLocations, The World's Best For Customer Service Info. Arhaus Furniture Reviews - Does Their Quality Match Their Design? They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. They don't call or email back. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. It's was a big change but being empty nesters we felt it was time. The store's GM and his associates are very personable, and give off a very family, one-on-one feel--the type of company I would rather do business with! We furnished our dinning room, formal living room and family room furniture at Arhaus. Great customer service. When it comes to their dining tables, Arhaus has elegantly designed indoor and outdoor tables such as round and rectangular wooden tables, marble tables, metal tables, and hand-distressed tables. Reminds me of Best Buy. Each one was a recording to hang up and go online for more help. Arhaus Furniture Customer service? They told me they dont cover surface issues, are you kidding me? When it arrived, it had a stain on it--water stain? Top 10 Reviews of Arhaus Furniture - mythreecents.com I decided to return the blankets and Arhaus sent me a shipping label. Thank you. Yes, all pricing is consistent in stores, in the catalog, and online. The pros: Artistically designed and elegant selection of distinctive lighting pieces. The least they can do is have great customer support for the prices they charge. Go in and take a look, you'll be surprised at the quality, variety and the prices! The salesperson said she had reserved them for me. It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. Well it is now October 4th and I'm yet to hear back or have my issues resolved. I requested new back cushion, fabric only, and was told No. Made to your specifications and submitted for production at the time of your order. I have been looking for a chandelier for a while and I had some time to kill before my movie so I wondered in. Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 Because we had a holiday party scheduled at our home, Daniel and the store manager, Michael, went above and beyond to get us our items in time for the party. I do wish companies would standby there commitments and honor what is being sold to the customer. Awesome ordering process! Taxes are based on the laws and regulations of the state or province indicated by the shipping address. Furniture, larger dcor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery will be delivered using our White Glove Delivery Service. The furniture is beautiful, current and they have unique things . Should've listened to our gut on NOT buying a sleeper sofa that has an extra step - read "increased risk of failure" - of an air mattress. Do I have to make a monthly payment on financing plans? You can prob get a $800 sofa on Wayfair thats better quality. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. the perfect rug and dining chairs as floor samples. I'm giving this 3 stars because I had both good and bad experiences in this store. The customer service is reprehensible. The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! Please send all requests to [emailprotected]. Are the prices the same in stores and online? Posted: February 21, 2023. This rating has decreased by -10% over the last 12 months. The aesthetics of Arhaus is simply beautiful. Arhaus Moves From "Nice" List to Buy List Arhaus, Inc. (NASDAQ:ARHS - Get Rating) - Analysts at William Blair increased their FY2022 earnings estimates for shares of Arhaus in a research report issued on Wednesday, March 1st.William Blair analyst P. Blee now expects that the company will earn $0.88 per share for the year, up from their previous estimate of $0.86. Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. Ordered an expensive coffee table after seeing in store and online. Unfortunately, their quality control leaves a lot to be desired. It goes against our guidelines to offer incentives for reviews. Tricia greeted me and my husband and I told her what I was looking for, something sparkly and unique. Extremely poor quality, I purchased a brand new sectional and it started piling really badly three months later. Now they are offering me a different model chair. Company doesn't provideor hidescustomer service phone number. Customer complaints are pieces of negative feedback about a company's product, service, or support experience. Apply today at CareerBuilder! Customer service's response was that since they are natural wood, it is expected they will have natural variations. Say what? Now I just call her at Arhaus and tell her what I want. They were delivered yesterday, and three out of the six had scratch marks on the legs. My furniture was delivery at the end of July, the third party company came late August, we are now in October and I still have faulty furniture. Mediocre over-priced inventory coupled with poor customer service is a recipe for failure. Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. And, the little details are a big reminder that a real person created something special just for you. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. If you don't want to deal with headaches, order everything online!! Most of our products and custom options are available online, however not all pieces are shown. Create Account Keep me signed in Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area. Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. Zero customer service. Made to your specifications and submitted for production at the time of your order.