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You can also choose a coworking or office membership for 5,10, or unlimited days a month. PDF Regus Offers Terms and Conditions Regus helps businesses find and create the right workplace for their people. Gain trust and grow your business with customer reviews. Kind regards, They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. I replied and explained that these terms were written in an intentionally deceptive and unclear way. Zero customer service, particularly regarding billing. Regus: Reviews, Complaints, Customer Claims | ComplaintsBoard Community Sales Manager Job in Sherbrooke, QC at Regus It is also worth checking that our emails are not landing in your spam folder. The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. Beautifully designed coworking spaces to help facilitate new connections. I have received a GBP14.75 charge after registration. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Transparency is very important in everything that we do. Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. Global Customer Service at Regus. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Regus received the letter and allowed me to cancel my agreement with them! We use dedicated people and clever technology to safeguard our platform. PDF These General Terms and Conditions apply to Office/Co -Working - Regus Access our extensive global network of business lounges, coworking areas, or office spaces. And they do not have to provide any notice to you at all. Hi Josh, Unlike a standard office lease, where you can have one or two tenants per space, Regus office space is sometimes overbooked because it`s difficult to predict when each of the hundred simultaneous tenants in a room may need to use a particular resource. Askcenter staff for availability and pricing. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. I would love to help further but havent been able to identify your account. Paid for parking online and have now received parking ticket from private company. After i moved out and paid for everything in complete, i got few calls from regus and few threatening emails threaten me to pay up or they will spill my personal data to debt collector. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Furthermore, it's our goal to make this an efficient yet very simple process. All of our templates are completely free to use and are designed to save you time and hassle. Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. If it has been longer than 30 days, please get in touch so we can investigate further. THINKPODs are available only in selected locations. This sub is not for advertisements! Just drop in to a location of your choice whenever you need a place to work. You may have asked for your agreement to end sooner than the agreed term, which in such case, we cannot do (an agreement is a business commitment which cannot be broken). Do not do business with this company! While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. Though the pages T&Cs havent been updated for COVID-19, the FAQs do state that you can contact DragonPass for a refund of an unused pass if you are unable to enter the lounge. Can I use a business lounge if I have a coworking or a private office booking on the same day? Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. Lorraine Brule Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. They are real scum bags. 2023 Trustpilot, Inc. All rights reserved. Regus Online Account Yes. Regus flagged this review for containing harmful or illegal content.Read more. However they denied my request, insisting that I had to pay for another month of service. Blue membership is free and includes only the discounts. Make it brief, not elaborate. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. According to the contract terms, the last date of my membership with you is on {the date}. ", and they replied,"Please elaborate the reasoning a bit on why you wanted the contract early terminated. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. same goes with debt collector from malaysia that emailed me abt 3 months ago. Won't be a good idea until they change their management. you pay $100 for membership for your first five months. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. Give your team a place to focus, thrive, and grow, while we take care of all the details. Guide to the DragonPass lounge membership program - Point hacks Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. After speaking with her and reading the Agreement and Terms of Service, I understood that the Agreement would renew automatically (which, by law reverts to a month-to-month). I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. due to insufficient funds. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Hi Mike, Im sorry if you felt the need to escalate this. Were sorry you had this experience and would love to help. However, the Plaza Premium Lounges in Sydney, Melbourne and Brisbane will be accessible via DragonPass when those spaces open its doors once more. You have not been charged fees for no reason, you have been charged correctly. If your home club is closed, please contact our member services department. They are so disorganized that they are billing for both accounts. The quality of Regus office space is good and available services/appliances were reliable. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. Membership Cancellation Letter Template- Format Sample & Example Same here. Transparency is key to us, and we work hard to ensure we provide our customers full clarity on everything that we do. I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. In conclusion, careful when u sign with regus. Please log on to your online account and check that your phone number and email address are correct. You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). think about how low this company is. Can't believe these thieves are still in business/. Offer expires 08/31/2014. Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. I only know that I will go TO THE END OF THE EARTH to recoup this cost. So, I would like to request you to cancel my membership with you kindly. {Address} Create an account to follow your favorite communities and start taking part in conversations. its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. Most, if not all, companies have an internal collections department or utilize a third party. As you did not process this correctly, the agreement continued an additional month. + Free Sample of Insurance Cancellation letter Template. Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. Sandra Melody This will take you to the "End Your Amazon Prime Membership" page. If you need further help, pleasespeak with our team member who is already in touch with you. Hard revenue focused. As far as the payment is concerned, it has been made in full. We call this the "Veeto Demand" period. I hope youll continue to serve more and more people and make their life happy and prosperous. First paragraph It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. From,Keefe Sellers666 Iaculis St.Woodruff SC 49854(468) 353-2641, To,Melvin Porter599 Curabitur Rd.Bandera South Dakota 54344. Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, Its my understanding a lot of people are using the pandemic to get out of agreements without proper cause and pocket money which should be used for business expenses. DO NOT TRUST THESE FRAUDSTERS This could work out to be cheaper than going through DragonPass or through buying access at the lounge directly, depending on the operator and its policies. I have a Regus lease and have been trying to cancel the agreement for the past two months. They have absolutely no live customer service representative who you can discuss your billing issue with and if you try and cancel, they demand the remainder payment length of your contract. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. Michelle Spire We have checked and cannot find any payment details set up in your account. Thank you, Michelle Spire document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. We can assure you that our teams are always happy to help. No refund/credit if less than 10 days. If travelling as a couple do we need 2 memberships? I believe you must provide a 3-month notice (read your agreement). Coffee/Tea - $35 per month And, as I am moving to another state, it won't be possible for me to continue with the same. On the other hand, this lease does not prevent Regus from suing the member unless it stops terminating the agreement by not making the agreed payments. Hi Vladyslav, I am able to register on Regus but unable to proceed to Partner Offers without adding a company. I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. I read all the negative reviews here and I agree Interested in a product or service at this location? Ive been their customers for the past 3 years, paid everything in full. At the end of your contract, they will automatically renew you without a signature and without consent. We have asked for a complaints procedure from the team to raise this issue for months now and everyone keeps telling us we have no complaints procedure. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. ive been trying to get my money back ever since. We appreciate your business. 180 0 obj <> endobj Mailforwarding, Hi Martin, How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. Regus Online Account the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. Do you think the lease would end, with no consequences for Regus or the member? but when u need support / CS to talk and solve ur problems its literally non existant. Ts and Cs apply. Our customers satisfaction is our priority. How do you update your credit card details? Thank you for setting up this process for me. I would like to request you to cancel my membership with you kindly. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Welcome. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. Your email address will not be published. She basically copied and pasted the same response she has given to other customers about the terms and agreement. i want to cancel they said i cannot. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. Hopefully theyre just verifying the card (although thats a large amount) and not actually trying to bill me. I will be taking legal action if this is not returned within 28 days (31/03/2023). However, we also have a business to run and cannot cancel signed agreements. This is held for seven days only as a fraud-prevention measure. My membership number is XXX-0000-11111-0000.According to the contract terms, the last date of my membership with you is on {the date}. Your local Community Manager will remain the key contact person in this matter and please reach out to them for further assistance.Best regards, Lorraine BruleGlobal Customer Services at Regus. Thank you, In case, there is any cancellation fee or refund, make sure to include the same in the letter. Michelle Spire All our agreements automatically renew before their term finishes for an equal length to the previous one. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Our account helpdesk also assisted with a late fee; both of these actions show that we do provide good customer service and are here to assist. Let me assure you that we most certainly do not hate our customers. That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. So, I don't think there won't be an issue with it. Best regards, We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. This company responds to reviews on average within 3 days. We greatly value your business and want to maintain a positive working relationship so Id like to investigate further for you but youve posted anonymously. Regus membership gives you access to workspace in thousands of locations around the world. Have anyone walk away from regus hidden automatic renewal. 3 Things to Do When Terminating a Regus Contract - Regu After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. They charge your card for amounts more than stipulated on invoices! Global Customer Service at Regus, **BEWARE OF MANY HIDDEN CHARGES ON YOUR INVOICES! Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. Hi Shannon, Open the Amazon Prime cancellation page. I have no complaints regarding your club and the facilities. Avoid any business with Regus - lots of hidden fees, customer service is horrible, they bill for everything without authorization, and last have been fighting for my retainer to be returned for over 30+ days. I called their 1-800 number and someone overseas took my message. We have a team of specialists available 24/7 to help you find the best solution for your business. Find workspace. The opportunity. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. Does anyone know how to get the GBP payment back? Copyright 2023 Community Evangelical Church. This company bills you for services you do not use. We are a seasonal business and up until this year it worked for us. Once we established how the Regus billing system is probably supposed to work, we tackled the question about canceling the Regus contract immediately. Upon receiving your comments, I immediately checked with your centre manager and they confirmed that they have contacted you with a resolution. What the heck? Though I discontinued using the office after 11/30/21, I have paid for December. Sometimes they don't see my payments and kick me out of the system. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. So I assumed the purchase transaction failed and chose a different vendor. However when I went to check out online, their web site went blank. Regus Luton have a very devious way to prevent full deposit return. Please email me at lorraine.brule@regus.com with your company name and details. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. myRegus asks for Credit Card as well as DragonPass in Payment Details. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Is it through the same avenue as mentioned in this guide? If you refuse to pay their bogus invoices they will send you to collections. 25% off. Its clear from reading your comments that the main reason for your review is that of your agreement. You should receive your refund within 30 days after your end date. It should also state the reason behind why you want to cancel the membership. Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. Your termination will be automatically confirmed by email. They reference their terms and conditions and just continue to charge me month after month. Make it brief, not elaborate. We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. Regards, My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. Office staff are always friendly. Assistant Global Customer Service at Regus. Any service that you do not require can be opted out through your online account. So I had the opposite problem. Section 2.5 seems to indicate that in the event of a bank run and Regus is unable to provide the service for which it has signed a contract, this would have no consequences for either party. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! We have tried speaking to the team at Luton and escalated this to their regional manager Erica but have not had any response. Guide to the DragonPass lounge membership program. It was a nice experience to be able to associate with the Church for so long. Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. Michelle Spire They are scammers, and incredibly dishonest. Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes.