If you charge in excess of the held amount, the accumulated excess charges will be added to your pre-authorized amount at the end of each day. While some credits are designated for certain activities (e.g., shore excursions), others give you the opportunity to spend it in multiple ways. Room Dining is available 24 hours a day. The issue is with the hold and the amount they want to hold. Florida_gal_50. Any charge against your shipboard account except casino money will go against OBC, non-refundable first. Airport/Ship Transfers: Transfers from the port city airport to the ship on the day of embarkation, and from the ship to the port city airport, on the day of disembarkation are available for purchase. For information on alternative transportation arrangements and associated costs, please contact ourGuest Accessibility Department. Beverage management/HAL reserve the right to revoke the package if misused and refuse service for any reason, including service of alcoholic beverages to intoxicated guests. I can see this is one cruise where we wont be splurging on extras. Please contact us or your travel advisor for more information. In order to accommodate our guests, wheelchairs are reserved exclusively for embarkation and disembarkation assistance in the pier facility and in emergency situations. Then sail away for your romantic honeymoon! To learn more about Holland America Lines ongoing commitment to environmental stewardship and conservation in all of our operations, visit hollandamerica.com/sustainability. I didnt know how we would spend the OBC I had. And we usually spend at least $300-$400 on pictures alone, and several excursions and spa. Flexible Open Dining: Open dining times are 5:15pm to 9:00pm. The hold starts the day before your cruise (so I have been told) and as soon as your account is reconciled the last night of the cruise, the hold on your card will be removed. Joined the roll call and was told I could book excursions ahead of time instead of waiting until on board and risking no space available. Holland America Line Connect: Stay in touch with family and friends via satellite internet through Holland America Line Connect. Please note that Medicare and many health insurance plans DO NOT cover the cost of medical care at sea, in foreign countries, or for air evacuation. But it will work for me.. For embarkation procedures, please advise the Shore Operations staff upon arrival of your need for assistance boarding the ship. Please contact us or your travel advisor for more information. Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Phone: 1-800-513-4515 (locally at 1-954-585-0575), Email: info@specialneedsatsea.com Website: specialneedsatsea.com, Phone: 1-877-478-7827 (locally at 1-780-986-6404)), Email: reservations@scootaround.com Website: http://www.scootaround.com. (called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The For more information regarding passports and WHTI compliant documents, please visit travel.state.gov/content/passports/english/go/checklist.html or call the National Passport Information Center toll free at 1-877-487-2778 or TDD/TYY at 1-888-874-7793. A seamless transition is what our pre- and post-cruise hotels and tours are all about. on board, nor do we have kosher dishes, utensils, pots or pans on the ship. All cash advances are subject to restrictions. Pack shoes on top of other contentsin your baggage to expedite the screening process. Keep medication close at hand in your purse or in a carry-on bag In the event of unexpected travel delays and emergencies, please bring additional prescription medication for at least 2 weeks beyond the length of your travel itinerary along with a list of the prescription names, dosage amounts and times taken for all medications, because it may not be available on board or in the ports of call. I know because I checked. No additional deposits will be due until final payment. Or just add any leftover amountto your onboard gratuities. LauraS Thanks! Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure (72 hours for international flights) to verify all of the flight numbers, and departure and arrival times shown on your ticket. Some last-minute gift orders may be charged to your Holland America Line Rewards Visa Card, VISA, American Express, MasterCard or Discover card up to two working days before sailing. dvise you of arrangements to minimize disruptions in your vacation plans. My experience has been the same as Krazy Kruizers. Guests with pre- or post-cruise hotel packages may want to bring converters and/or adapters for their hotel stay. Zealand, these policies and the legal drinking age apply to guests 18 years or over. I can see asking for a hold for the $70X6 passengers to cover the tips, but they are asking for $60 a day, per passenger. Also, full laundry and valet services are available on all of our ships. Immigration Questionnaire & Online Check-In: Each individual guest is required to complete the questionnaire in Online Check-In to obtain Express Docs. What can I use it for beside food? Holland America Line ships have all the amenities and services you expect to find in a fine resort as our valued guests, we dont want you to lack a thing. Pleasemake sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. Visithollandamerica.com for more information. We have an OBC from Costco Travel Canada and the shareholder benefit. Holland America Line highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. Keep these items close at hand in your purse or jacket pocket. suits you. Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. U.S. citizens on closed-loop cruises: U.S. citizens on cruises in the Western Hemisphere that originate and terminate in the same U.S. port are required to have proof of citizenship such as a valid U.S. passport or a government issued birth certificate combined with a government issued photo I.D. Each recommended merchant was selected on the basis of price, selection, reputation, quality, service and a commitment to shopping satisfaction. I dont think weve paid attention before (obviously not!) For more information contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181. This means that, in addition to paying for the cruise, airfare, excursions and incidentals, you also have to budget for that extra $1,200 or at least to not be available to you during that time. U.S. port and ending it in a different U.S. port. Receive our most popular amenities - Shore Excursions, Signature Beverage Package, Specialty Dining, and our most popular Wi-Fi - included in one premium cruise package. Visit hollandamerica.com for more information. If you have a chronic medical condition, please bring a recent report from your physician. Representatives are available 24 hours a day, 7 days a week and 365 days a year. If you purchased a Daily plan and would like to upgrade to a Voyage plan, just return to Paid Internet and make your selection.). Teens: Mocktail Parties, karaoke contests, trivia contests, jewelry designs, video games, staff vs. teens volleyball tournaments; together with themed events Face Your Fears, Casino Games for Prizes and TV Game Show Night allow teens 13 - 17 to attend events in a relaxed environment allowing them to comfortably make friends while having fun. Any additional information concerning currency restrictions, please contact the customs agency in their country. Transportation of Currency: You may take as much currency or as many monetary instruments as you wish on your trip. Leave copies of your passport, electronic airline tickets, traveler checks and any credit cards you plan to use with a family member or trusted friend. Although embarkation may begin as early as 11:30am, our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at tsa.gov. Uh, I don't know if I'm supposed to disclose this, but a HAL rep told me today that if you book a ships tour in advance using a credit card that when you get on board, before the tour occurs, you can have the excursions desk reverse the credit card charge and put the charge on your onboard account. Do Not Sell or Share My Personal Information. You will claim your luggage when you arrive at your final airport destination. I got all three answers, the last of which (from Seattle) was all "use it or lose it". Please Note: There is not an Automated Teller Machine (ATM) available on board. Taxes, Fees & Port Expenses are additional amounts to fares listed. While not a full-service hospital, the Medical Center is well equipped to handle most emergencies, as well as routine medical procedures. Please Note: Please have your ship ID card and a valid picture identification issued by an official government agency ready and available whenever getting on or off the ship, as you will need to scan your ship ID card at the gangway for boarding. If you are unable to function independently with respect to eating, dressing or attending the ships safety briefings, you must bring a caregiver with you. With this in mind, the following emergency phone numbers are available for your use: 1-800-628-4771. Guests using mobility aids should select a stateroom that will meet their needs and allow for appropriate storage of their mobility equipment. I'm going to have to remember that I have a $2500 hold on my card. Early Booking Bonus Offer is available for 1st/2nd guests only and applies only to the cruise portion of Alaska cruisetours. To accomplish these initiatives, we use low-flow systems for toilets and showers in the staterooms, which conserves the amount of water used on board and therefore the quantity of wastewater treated and discharged. I guess we will postpone booking as many shore excursions as possible so we can use our shipboard account and hope none of the tours we postpone are sold out. Note that while a passport for a Green Card holder is not required to return to the U.S., your destination country requirements may be different. I have a $200 obc . $150 from HAL $50 from TA. Customs officials will not be available at the ship during check-in to register valuables. Souvenirs can? Additional information concerning Customs matters will be provided during your cruise. Led by a team of world-class celebrity chefs, go on a culinary journey on any of our ships. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. Shore Excursion credit can neither be redeemed for cash nor applied to a nonshore excursion item. if i book a shore excursion prior to boarding can i use onboard credit? So we spent all the OBC but $18, and they just refunded the $18. Plan to be at the airline counter at least two hours before flight time for domestic flights and three hours before flight time for international flights. Satisfy your every craving as you indulge in one of our onboard restaurants or enjoy snacks poolside. :oYou're right. You can also use your OBC for laundry service, Bingo, bar events (classes, wine tasting, bar crawls), cooking class (someone just posted that they cost $65! Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. At the airport, please find Holland America Line representatives outside of the customs area or/and at the baggage carousel. Holland America Line reservesthe right to substitute products when specified brands are not available. Yes there is no charge until the cruise ends, but we usually budget what our expenses will be. An Alaska cruisetour is our award-winning cruise through Alaska's Inside Passage paired with a scenic train ride into Interior Alaska, plus up to 3 nights at McKinley Chalet Resort, our immersive lodge at the gates of Denali National Park. I know because I checked. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) For Non-U.S./Non-Canadian Citizens:For Non-U.S./Non-Canadian Citizens: You must have and carry a passport valid for six months beyond the duration of your travel. Scooters left in these areas could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no wayof getting by a scooter left in a hallway. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. The EDL drivers license, or non-driver photo identification, is offered in the U.S. states of Michigan, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship. In the unlikely event you remain dissatisfied for any reason, the Crew Appreciation is subject to adjustment, at your discretion, at any time during the cruise up to the time you settle your onboard account prior to disembarkation. Disembarkation is usually completed within two to four hours after the ships arrival. No internet purchase required to download or use on board. If we do not have your information by this deadline, you will be unable to sail. Oh, well, the bottom line is the money is not available to spend. 150th Anniversary Offer (Offer): Onboard Credit through this offer is available in the following amounts: US$75 per person (US$150 per stateroom) for guests booked in an Interior or Ocean View stateroom; US$150 per person (US$300 per stateroom) for guests booked in a Verandah stateroom, Vista Suite, Signature Suite, Neptune Suite, or Pinnacle Suite. Reconfirm any special requests with the Maitre d after you board. Reservations may be made on board by contacting the restaurant manager. And just got of the phone with HAL to verify that all amounts are showing. It happened to us once and we were very glad we had enough until getting reimbursed back home. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. Please complete the Online Check-In process at. Place a card with your name and address inside your baggage, as well as on the outside. In my experience, on numerous HAL ships, the information as to where any OBC originated, is not commonly available on the ship. It is obviously ava CC Help Jenn We strongly suggest you take the opportunity to visit your Muster Station and familiarize yourself with the route. HAL reserves the sole right to determine the method of compensation made to guests. Please note that minimum age for guests using the fitness center is 16. at savings of 20-60% below U.S. prices. Please Note: For those without pre-arrangements we recommend purchasing a transfer onboard before disembarking. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. WebMake travel your tradition during Holland America's 150th year of cruising! Bear in mind that the screening process for any point of embarkation is similar to that at an airport. Guests who have not completed the required check-in prior to departure time are subject to denied boarding. Holland America Line and its onboard staff are not able to confirm flights from on board our vessels. You may also choose to send an email message to: hollandamerica@cibtvisas.com or visit their website at https://cibtvisas.com/hollandamericaline. We will acceptU.S. travelers checks. Unless otherwise posted, the Medical Center hours are as follows: Infants & Pregnancy: Because of the limited medical facilities, infants 6 months or younger at the time the cruise commences and women who will be 24 or more weeks pregnant during the course of their travel are not permitted to participate in the cruise. However, effective on voyages commencing July 1. No additional deposits will be due until final payment. If you cannot prove that you owned an item prior to departure, Customs officials may charge you duty to bring it back into your country. Offer excludes Specialty Dining Events in Pinnacle Grill such as Sel de Mer, A Taste of De Librije and Cellar Master Dinner. sigsky, February 3, 2019 in Holland America Line. If you have questions about visa requirements, call CIBTvisas at 1-866-935-8472. bars, the shops, spa, shore excursions. Bidis essentially flavored cigarettes are not generally permitted entry. Most evenings smart casual attire is appropriate. For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com. Dive In featuring hamburgers and hot dogs. To celebrate Holland For information on alternative transportation arrangements and associated costs, please contact ourGuest Accessibility Department. We donate reusable goods from our ships to nonprofit organizations and working with port authorities to identify additional vendors who are capable of recycling cruise ship waste. Reservations and dining times will be available to pre-reserve. Login to your account before you ever step onboard to get prepared for your journey. WebThe Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. Tweens: Nukeball, Xbox Tournaments, and Olympic relay races along with theme parties Brave the Night, Mysterious Spy Night and Country Carnival ensure that guests ages 7 - 12 years look forward to each day at Club HAL. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency. However, please note that additional charges will apply and that not all medications are available in all countries or ports of call. On embarkation day, you will need to register your credit or debit card (Holland America Line Rewards Visa, Visa, Mastercard, American Express, Discover) in order to use your onboard account for shipboard purchases. A review of HAL's website, even before you reach the point of completing the online checkin, reflects: Our cashless society is designed to make your life on board as simple as possible. WebResident's Offer: Up to $200 discount plus up to $100 Onboard Credit with Holland America For a limited time, residents of Arizona, California, Florida and Nevada can save big on Holland America Line! We actually forfeited money on one cruise because we were comped tips, internet and a drink package. Environment: When it comes to protecting the environment in which we sail, our commitment is second to none. The Elite Beverage Package includes wine, beer, spirits, cocktails, non-alcoholic beverages, sodas, bottled water (sparkling or still, 400ml or less) and coffee. One poster's comment about American Express made me think of this: My mother-in-law booked our cruise through Expedia.com and they did not even tell her about this deposit! The password will need to be disclosed to the youth staff upon pick up of the child. The minimum age to participate in Club HAL is three years. U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents: travel.state.gov/content/passports/english/go/checklist.html. For questions about your service or about billing, please contact your home network customer service. Discover ancient cities, seaside towns and a rich culinary tradition. To learn more and apply for the Holland America Line Rewards Visa Card,please visit hollandamericavisa.com. A nonrefundable Service Charge of 18% of purchase will be automatically added to optional purchases of beverage packages, drinks, dining room and specialty dining, private events, and other elected products, services or amenities provided to guests that are not included in the Cruise Fare. Please note that this is a U.S. government regulation over which Holland America Line has no control. Not to get into speculating about other people's finances here, but if they could afford to charge and pay for the cruise they may have more than enough credit available on one or more cards. Most doorways in non-accessible staterooms will not allow for adequate storage of moderate or larger size scooters. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. This thread has been helpful to usnewbies on HAL. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruiseprior to debark. Usually there is a fee required. Travelers checks may be cashed at the front office to make your deposit. The Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. I have found that HAL's ability to track all this information concerning onboard expenditures is limited. Also, be sure to enjoy the Compass book located in your stateroom. Since you don't drink a lot, you can always buy the regular Beverage Card(s) once on the ship and use that for drinks. Our dedicated section on the CIBTvisas website can be found at www.cibtvisas.com/hollandamericaline. I think putting a hold on your credit card for 60 dollars a day for children under 10 seems a little bit excessive. Both casual and dressy attire will be essential during your cruise. The Crew Appreciation is a daily amount for each guest that will be automatically added to your onboard account for your convenience, to recognize the efforts of a wide variety of crewmembers who contribute to the experiences of all our guests. Oh, well, the bottom line is the money is not available to spend. At the center is Music Walk: an exclusive collection of performances. Please contact the Guest Accessibility Department prior to sailing if you will require oxygen while on your cruise. This is great because if he should LOSE his card, no one would be able to charge anything to my in-laws' shipboard account. It provides information on what to do in case of an emergency, as well as the routes to your Muster Station. Wine brought in quantities deemed to be excessive by the vessel or security will be refused. (Voyage plans cover your entire cruise and are available at a discounted rate. Youll also find ample closet space, a safe in which to store your valuables and important documents, and a flat-screen television for viewing movies and onboard features. No more waiting for printed cruise documents. If I dont spent the OBC, do I get it back at the end of the trip? Please note that each program features age specific activities and events and children are required to participate in the program designed for their age. Gift Order items include a variety of alcoholic and nonalcoholic beverages, clothing, casino chips and flowers at very reasonable prices. Once completed, all guests will be allowed to disembark. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. Luggage Direct and Luggage Forward two different services offering a variety of services with the sole purpose of easing your travel! So far we have never seen any missing OBCs. But after reading the above post it looks like I will have to have the full 420.00. Motion sickness medications are available for purchase onboard. Here are just a few of our environmental efforts: Environmental Management System: All of our ships are ISO 14001 certified by LRQA, North America. Banks, airports and major hotels often offer this service. You will be able to leave a comment after signing in, By If you dont use it, you lose it. Best No Annual Fee Credit Cards Holland America Line rewards points are earned by running spend through the Barclays Holland America Visa. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. It is not that unusual to be given incorrect information by HAL customer service reps. IE: $1000 onboard (tips/pictures/drinks/bingo etc), $1000 ashore (trinkets/goodies/gifts and yes Jewelery), If I have a $3000 limit, and they put a hold on for $2500, my shore expenses have to drop. Multi-course menus feature offerings from classic preparations and regionally inspired cuisine to vegetarian options. Our As You Wish dining lets you select the venue and style thatsuits you.