https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Press question mark to learn the rest of the keyboard shortcuts. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. came out and verified that it isn't live. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. ASA, ABA, Adherence). There may be a 60 day notice cancellation fee for your service. Click Continue. A drop-down list appears. If you have questions about your services, we're here to answer them. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Thanks. Reporting this to comcast seems to be a problem. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) 70% of power outages are caused by major weather. Click the direct message icon, 2. It's infuriating. For more information, please see our Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). I have a downed wire in the middle of the street. I am a bot, and this action was performed automatically. Stay put and call 911. I hate to hear this has been your experience and would love to investigate this for you! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Don't worry, we'll never do that as it might cut into our profits for the quarter. and our Please call this number (855) 307-4896 to set up your service. Hello saftek and welcome, Let us know if you find downed or uncovered wires or cables in your area. How to Report an Issue Online Visit xfinity.com/xfinityassistant. This website is using a security service to protect itself from online attacks. Press Enter to send it. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Thank you so much Anthony for sending us over those details and the Modmail. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Ask for the Comcast liason. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Contact Us | Comcast Business Support A: Cable and phone wires dont carry current, so its safe to remove them. How do I report an above ground cable down? Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. Let us know. Can you please send us a Modmail message with your first and last name and full address? Search accounts based on account number, or chat online. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Contact Customer Service at (800) 391-3000. Thanks! Who is responsible for cable line from pole to house? Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Press question mark to learn the rest of the keyboard shortcuts. Include the words "Firewall Investigation" in the subject line. Update on June 10, 2021. Say "No account." Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. It may be used in setting the FCC's priorities for regulating companies like Comcast. Genius. An official employee, such as myself or whoever is first available, will respond. This post was marked as closed. Create an account to follow your favorite communities and start taking part in conversations. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. ET. 1 6 Hello @user_300363 and thank you! You will need to contact a tree trimming service yourself. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The wires at my rental property are on the ground. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. How do I report this? The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. We have made changes to keep employees safe so response and call times may be longer than usual. We can assist you with getting a ticket opened to let our amazing local team know. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. The easement at my back property line has poles with electric and utility lines. My thinking, if I were to do this at my house would be that that 1.) The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Discussion. Scroll down and select Manage Internet. Stay at least 35ft away from any downed wires during cleanup and other activities. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. to Call your mayor's office. #iworkforComcast However, its critical not to cut into a power line, as you know. Massive outages do occur because of problems such as storms, floods etc. An official employee, such as myself or whoever is first available, will respond. How to report a downed wire if I'm not a customer? Cloudflare Ray ID: 7a2ad44e3df86ef8 We've had a downed wire touching our building for about two months at this point. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. In the 'To' line, type "Xfinity Support" there. Contact Comcast and let them know of the down landline problem. Call BGE at 1-877-778-2222 to report any downed electrical lines. Hope this helps you out. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Yes, Comcast will come to your house to install the cable lines and equipment to your home. I need someone to come out and fix it. Remember: This number is just for unburied ground cables. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. This post was marked as solved. I really appreciate you being a member of the Comcast Family! This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Please help before someone gets hurt. I called on 7/20/21 to report this issue and no-one has been to fix the wires. Please contact the moderators of this subreddit if you have any questions or concerns. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Let us know. I would like to report down wires in my back yard for the second time. Click the Check for Issues button. Thanks. Do what's best for your business. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Can you direct message your name and address? You aren't allowed to. Call us anytime at. To confirm, are the wires in question still low-hanging by chance? I have called multiple times but I don't have an account so it won't let me through to talk to someone. I think it may be the original phone line. . Sky News is a British free-to-air television news channel and organisation. A drop-down list appears. That person will tell you who the city's contact is in the Comcast governmental affairs office. Then it thanks me for signing in. In the top right corner, you'll see a little chat icon near the bell icon. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums It's not the power line and I don't think it's the regular cable either because there's no service outage. Write your 17-digit account number on the "For" line of your check or money order. Please contact the moderators of this subreddit if you have any questions or concerns. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. The channel and its live streaming world news is available . Emails sent with an attachment cannot be processed. Jul 2007 - Sep 20169 years 3 months. Then, call PG&E at 1-800-743-5000. To qualify for the credit, customers must: 1. Call 800.288.2020 and select Repair. I am a bot, and this action was performed automatically. Sound the horn, roll down your window and call for help. For immediate assistance, check out the Xfinity Assistant. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Enter another ZIP to see info from a different area. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Downed Power Line. Jacksonville, Florida Area. The tree and the cable are both on the grass verge next to my property. We've had a downed wire touching our building for about two months at this point. A recent storm brought down a tree which took down one of the above ground cables by my house. First Call 9-1-1. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Call 800.288.2020 . Talk to Us. 115.124.120.233 Step 1: Inquiry. We have all the tools to help with your cable line and make sure it gets taken care of. Create an account to follow your favorite communities and start taking part in conversations. You can email the site owner to let them know you were blocked. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Make the report to that person.. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Our community is your official source on Reddit for help with Xfinity services. DO NOT TOUCH downed lines or anything they are touching. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Get in touch with Comcast Business. For immediate assistance, check out the Xfinity Assistant. Verizon Business customers. Our community is your official source on Reddit for help with Xfinity services. Hi, @user_af7a95. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Thank you for bringing this issue to our attention. 1. Youve reached the best place and perfect person to help with virtually all of your account needs! Rod Furlan is a crook and Thief and should be held accountable. I suspect it's an old wire). A tree in my back yard has two large branches resting on the phone/TV cables. Usually 911 dispatch has unlisted numbers for utilities. Call 800.288.2020. If you are experiencing problems with Comcast Xfinity, please submit a report below. If you absolutely need to have it removed, consult with an electrician before doing so. How do I talk to a real person at Comcast? Sky News is distributed via an English-language radio news service, and through online channels. 2 1 RR ryanray.rr81 Visitor 2 Messages You have to sign up for gig service and sign a 2 year contract first. Don't touch a downed power line or other equipment. STAY AWAY from downed power lines. We have made changes to keep employees safe so response and call times may be longer than usual. It's in front of my yard, and it goes across the street. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. I explained this to the rep when I called to cancel. In the aftermath of a major storm, be aware of hazards presented by downed power lines. Never touch a downed overhead electrical line. It's not the power line and I don't think it's the regular cable either because there's no service outage. For immediate assistance, check out the Xfinity Assistant. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? An official employee, such as myself or whoever is first available, will respond. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. A drop-down list appears. I am a bot, and this action was performed automatically. Responsible . Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Whenever there is an outage, your first step is to report it via email or twitter. New comments cannot be posted and votes cannot be cast. Companies respond better when others are watching. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. Connectivity and managing Your Comcast Business network. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. How do I report a downed telephone line? Should you experience further issues, please create a new post. Then, call PG&E at 1-800-743-5000. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. It's a hazard to pedestrians and vehicles! The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Electric Lines that run from the utility pole to your residence. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Then it tells me it can help me better if I sign in. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. They have been hanging very low for over a year. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. the chances of Comcast having their act together enough to even . Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. What to expect: Your complaint will be posted online in a public database. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. I have followed these instructions and sent the private message on 6/1/21. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. There appears to be no other way to contact comcast/xfinity. A coaxial cable is capable of carrying current. This website wants shut Hello there! @XfinityThomasChow long does it take for someone to reply? Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. A drop-down list appears. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Our team can assist with getting those downed wires raised. Select Start Troubleshooting to begin your modem restart. Dial 333 to get connected to a customer service representative. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. How do I get Comcast to come deal with this? A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. If you receive overhead electric service, your electric system con- sists of the following: 1. Report an issue Select Chat. Your IP: How to report a downed wire if I'm not a customer? I called but only received voice mail. Thank you so much for contacting our Xfinity Support Team over Reddit. View the Xfinity outage map and find out when an area will be back online. Tips in case of an outage What if my power is out? While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Type a message to let us know what your issue is. Select Restart Modem to begin troubleshooting. I am extremely frustrated this issue has not been of the upmost importance to your company. Press Enter to send it. Comcast landlines are being used by homes and businesses alike. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. If you have questions about your services, we're here to answer them. -ATTU-verseCare. When should we expect this to be corrected? If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Please send us a PM with your first and last name, as well as house numbers to your service address. See how you can save when you add Comcast Business Mobile or add a new line. Privacy Policy. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. up. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Payments are posted to your account after 5:30 p.m. on the day they are received. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Just select Xfinity support and you will be able to speak with the next available specialist. It has been severed months ago and left hanging. Thanks! Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. How do I know if my home is wired for Comcast? Report A Downed Line. I also appreciate you taking a moment out of your day to reach back out to our team! Should you experience further issues, please create a new post. Immediately Call Emergency Services. Our team can help get that line raised. Don't touch anything or anyone in contact with a downed power line. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. In the top right corner, you'll see a little chat icon near the bell icon. Find an Xfinity Location Check the status and hours of locations near you.