Back to the superbadge. You, my amazing reader, get more than tips for a Salesforce Superbadge. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. (jealous? "I've read through the other comments with folks in the same boat and have tried to check all of those things first. I am stuck at Step 3 - Create service level and actions. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. I was creating 'wrong queue' queue . Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Thank you for your time and response. One of my favorite new things this week was taking a shower with my whole block collection. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Checkboxes: Missing 3 that should be checked. hmmmm I think I just had to drag the filed onto the layout. This, like all superbadges, requires a careful read through the instructions prior to any clicking. Case organizers think about the language. This superbadge in specific helps building reusable granular components. Yes! (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. You will need it. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. I also got this error. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. please help. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. hours of inactivity vs hours of being created. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Also when i click on Overflow Assignee no records found window pop up. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. But I didn't complete it. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. Keep working, great job i believe you should like my post home care specialists. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." Thank you SO MUCH. I am getting mad over this error now. THANK YOU! I'd bet that the solution is to "clone" not rename. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Trailhead Baby, THANK YOU SO MUCH!. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! Glad you figured it out! Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. I just finished the superbadge. rebecca@capstorm.com. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. (I made a custom button as well for this one.). Any help would be greatly appreciated. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. I have used knowledge 1000 times and have never had anything like this. I didn't change anything and retried the "Check Challenge" just now and it worked. Service Cloud Specialist Superbadge Challenge 2 Question. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. I have finally managed to get through this stage. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. No idea what is missing. any ideas? E.g. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Activate your knowledge groups and sub-groups. This is a fun challenge - if you are, like me, a total Service Cloud novice. 43 are for Admins. Review the steps to create the 'Cloud Technical Team Support Process'. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Thanks a lot in advance. advanced apex specialist superbadge solution. "I named the process :"Cloud Technical Team" !Not sure what is going on .. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Please guide me on this.Thanks. The worst error! Thank you! I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). A support process is similar - different stages apply to each process. Ensure Agents have access to Knowledge when viewing a Case. "Not able to figure out what is wrong here. I also confirm that no additional code exists in this org. Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. Thanks for your time! Go to a case- check the Status options. I'd do a quick google search on Salesforce Macros- It's a point and click process. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. Remember you can only have one assignment rule per object and the instructions specify two routes. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . This is my journey- a normal kid by day- a Trailhead explorer by night. When you start a create a new report, simply click to start with a clean screen. :) I'd reconsider that time trigger. I'm sure it's something little! i could pass the challenge, so great to have some experts available like you! Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. for Challenge 7. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. If you need more help, leave a comment! Review the steps to create the 'Cloud Technical Team Support Process'.". It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. MVNO Providers3. Is knowledge set up correctly on the page layout? Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Click the cog in the upper right hand corner. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. If you need more help, leave a comment! Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. I dont see any check box under layout properties of Knowledge. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. I am getting this below error. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Ensure you group report results correctly. I dont see any check box under layout properties of Knowledge. I kept that particular module open one on screen while I walked through this step. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. I'd try this- Delete the current process. The free lemonade offer worked! Cloudy Technical Team is correct name wise for both the record type and the process. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. I got the stages added - its the 'and assign' that's hanging me up. What am I missing? Its awesome once its all working. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. That is frustrating! Think of this like a Sales Process. where you have opportunity stages associated with the process. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Look at the page layout again- there is another item you will need to add. Gosh how frustrating! My problem was that I had 2 users with the same name: Ada Balewa. I have sent screen shot of my report to rebecca@capstorm.com . If yes, this was created in the wrong place. Ensure Agents have access to Knowledge when viewing a Case". This comment has been removed by the author. I have the same problem and my Entitlement Process is already active :(. Any advice?Thanks in advance! I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. You have to make the article "Linking SP-100 to SP-200" visible to everyone. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Error: "We can't find the Entitlement Name in the System Administrator Profile. (Not the "standard platform user", just "standard user"). I also ran into this after copy pasting the API Name out of the error message. If the action is missing from the page layout, it will not show up as an option in the feed. It still gives me the same error that it isn't found. Thanks @ Tarik, the directions states to create two roles, which I did. At last count, there are 81 Salesforce Trailhead projects for developers. Anyone have any idea? I'm at a loss as to what I could be missing. Tweak service Console. Does this help? He laughs when I poke his nose and tries to take toys out of my hand. It is reason i m getting this error. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Create the Cloudy Technical Team support process! Start in setup. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. Thanks. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. But I have successfully created this service console in my playground. 3. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Does anybody have a moment to help? It's a picklist. Did you check the values? error, has anyone found any way around this? Rated Accounts by State The record count for state and account rating are automatically added. Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. Challenge 5 error : We can't find a field called 'Question Long Text Area'. Thanks!!! thanks a bunch. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Found my mistake (apart from taking it too literally). I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Goodness! This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. I'll take a look as soon as Trailhead is back up! Please post some details of what you have.