The quality of the materials is cheap and just a year after installation I called to have a faulty lock replaced, it was broken when installed, molding was never attached properly meaning it was just placed on top of the unit and not glued or nailed, the front shoe lips came off and upon inspection are held on by two flimsy nails, the drawers in my jewelry case are crooked and separating. In the middle of BBB and consumer affairs review. The flooring installed is curling up and coming apart. Claim it and get a lot of features. Closets by design installed a system in my walk in closet years ago. Im handling a nationwide false advertising class action. I made several calls, and left several messages for the Design Manager Arcinega, and as of 6-1-21, all calls and email attempts have gone unanswered! They stuck us with 2 drawer sets. Or I would like a refund. Advertisers above have met our Working Capital: $25,000 to $50,000. Actions does not process claims and we cannot advise you on the I am extremely dissatisfied with this company. Once again the measurments were wrong, but these guys had no idea how to fix the sizing mistake so they just through the panel up hiding a mural on my daughter's wall that means a lot to her. When were they planning on informing me of the schedule change or were they hoping I would forget! Before commenting, please review our comment policy. 115 Howden Rd Toronto ON M1R 3C7. We will continue to offer our high-quality product line with first-class service to customers across the United States and in Canada, Closets By Design states. drug injury lawsuits and product liability lawsuits. Their response is that it is not their problem. They offered to set another date (for me to take off from my job) to return, but I refused, also refused them the additional $600. I also requested another walk-in-closet and a murphy bed/office room since the consultant was already here. The manager in the warehouse John, was from the beginning of the process, rude and condescending to me and extremely difficult to work with. Fake invoice scam targets business owners. Good luck with your project with No-Closet by No-Design! So, my shelves are 8 inches shorter, and my cubbies had to be 10 x 10 instead of the 12 x 12 I was to have. Closets Snorkeling Tour Crew Was Told Couple in Water, Dismissed It: Lawsuit Sold us a product they in fact didn't have to fit our closets. settlement administrator or your attorney for any updates regarding I agree I order my closet aug and its Dec when they start install my closet and sane thing they didnt do it right lots of reject . Customer service are unprofessional and need training on personnel skills. The Supervisor Mike was supposed to verify if the demo fees were removed as well and he never called me back. Date is September 27, 2021. Not that you would after reading the NUMEROUS posts above! They sold me on something that did not work in my room and claimed it was my fault. I ordered a walk in closet by Closets by Design. It is surely not worth throwing the money on crappy job. I had it budgeted to pay off in 10 months so to my surprise after 6 months, I received a whopping bill with interest and all. Reviews. 2) The salesperson is pushy and will make a fake call to the manager to get you a lower price; its just a gimmick to convince you. Compare. 3 times I had to take off work to accommodate their mistakes and then I was left with a product that was NOT WHAT I ORDERED! This is totally unacceptable, etc." I guess it may be all in the location, and your designer. Commented: What was the cost of this closet? They are supposed to be trained in two weeks time for closet design and financing. Yes, he had put up the panel over the live wires in the wall. MasterChef Judges Accused of Sexual Harassment - Eater The installers came and that was even a bigger joke. But later he said he needed some light in the room. Contact. Karen, Dustin, and Naomi would love to help you get started on turning your dream space into reality. Knut Grevle v Closets By Design, Inc et al | 2:19-CV-03881 | Court 3:19-cv-00077-JKS-KES, in the U.S. District Court for the Central District of California. Why would a company send out installers without everything they were contracted to install? 1,342 posts. Search for: Schedule a FREE In-Home Design Consultation 1-800-500-9210. They promise to pay their Designers $2,000- $4,000 a month. They lie and the work is not worth it. After the designer came in and took the measurements I placed an order to install a closet and she requested a deposit for half of the total cost so I gave her a check. They are the biggest scam! 33 reviews of Closets by Design "The designer, working off of handwritten drawings, used white out to make a change to the width of my drawers to make them wider and fit better under a window. I didn't know that the designer designed the doors, and the doors were short." I called on a biweekly basis to see if they can come back and get the wall issue fixed but I kept getting a different response each time. We stupidity put a 50% deposit down and didn't review their company first, so we can't get that back, but these people will not be receiving ANYMORE money from us! He left to get the panel needed, It took 4 hours before he came back with it. Olaplex Lawsuit: Another 70 Customers Join the Hair-Loss Complaint Any sudgestion ? I came in direct contact his blood and was disgusted and concern about risks of infectious diseases. Initial Franchise Fee. And when I asked her: "How so? You will just get a poor product at a very high cost. Hiding negative complaints is only a Band-Aid. I checked my breaker, and it wouldnt stay on. The proposed Closets by Design class action claims that the company offers services related to garage organizers, custom closets, home office systems, and entertainment centers. Photo by Naomi Morrison. Dee looked through my closets and sat down at my dining table and spent a good chunk of time designing the closets on the spot. DON'T DO IT! They charged me $3.00 more which I gave them cash. You can get quality for a lot less! Custom Closets By Design Palos Il Patch. The way I see itI paid top dollar for top servicePart of the job IS SERVICE not just cabinetand he gave me a bunch of backtalk. We can work with you to remodel what already exists, or remove it entirely and start from scratch. Images. Well I have emailed the designer several times with the same response, Oh I thought that this problem was fixed weeks ago. They are sending us collection notices etc for the unpaid balance even while we are disputing. SE Aurora, COcompany in DENVER. February 2019: This action was voluntarily dismissed When a complaint is dismissed without prejudice, an amended version of the complaint can be refiled.. January 2019: A class-action lawsuit was filed against Closets By Design for allegedly deceptively offering "illusory" discounts on custom closets, garage organizers, entertainment centers, and home office systems by basing the discounts . Already had one accident where I caught my foot on the loose and curled up piece and fell to the cement injuring my hand and shoulder. Just rolled the wires up and shoved them back into the hole in the wall. Here's what you can expect to spend to start the business and what ongoing fees the franchisor charges throughout the life of the business. That was when she accused me of being rude, which BTW has become a common defense strategy used by customer agents when they have no valid excuse for their incompetence and inefficiency. I am a single Mom and needed the promised income to survive. She finished up the drawings and quote over the next few days and we negotiated a few things with a final price. Please download the PDF to view it: Download PDF. The American musician swapped two vintage Ferraris for a 1970s Maserati, but is now suing the . Due to mismeasurements by the salesperson, the fronts of my drawers were not sized properly. Share your photos and videos with others to prove the truth of your words. Waited called and was told I did not confirm my confirmation. It is not even close to be average quality. If there is anything I can do to help burn this company to the ground let me now. big hole in the wall. Copyright 1997-2023, Ripoff Report. Once they install and get their money, if it all falls apart, so be it. What ever happened to pleasing the paying customer, and I paid really good money for their service and product! Closets by Design Denver was a fun company to work for; flexible hours/days and management really tries to work with you on that. I told him to stop, go back and have her figure this out AGAIN. Earn a 10% Costco Shop Card on qualifying Closet Factory home organization purchases. When I called to stop the 2nd order because the first was so cheap looking they said I couldn't because it had been past the 3 daysthe install was 1 1/2 months after I bought it! They do not belong in business. Founded in 2003, Waterstone operates out of offices in Chicago and San Francisco . You must contact the This post is only the beginning. The manager John, in last lengthy phone call was very understanding and very courteousThey are coming Tuesday to correct all. Nobody came in. My wife realised the mistake only when she saw the end result. I read the comments and took them into consideration but made my own judgment. Closets By Design, Inc. et al. We had asked him to wear gloves but he had simply refused. Crm is OLD, some processes are clearly inefficient and manager cant make them make sense, employee turn over rate is unreal, 8+ employess let go or quit in a month's time. Privacy Policy | I think it should be illeagle to promise pay when reality is no pay. They were cheaper than California Closets and they went to the floor, unlike some closet companies. Nov 23, 2016 - Explore Closets By Design's board "Closets By Design", followed by 194 people on Pinterest. You can then Follow the article above, and get notified immediately when we post updates! Don't know why there are so many negative reviews. Over a period of two months, he helped get someone to take a look at the problem and then offered to put a piece of wood between the wall and closet board a very cheap, unprofessional, and a dirty solution to the problem. However, a new class action, Grevle vs Closets by Design was filed on May 3rd, 2019. I worked for the company for a little under 3 weeks as an installer . Dont do it they got me too. I re-sent this cancelation, again by E-Mail, still no response. But those expensive pieces are for large spaces with premium designs. I am so blessed and thankful that I decided to read reviews on this company because I had an apt with a designer this weekend and I have until today to make a decision. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The day before of the scheduled installation I called them since I had not received any call from them. We were so nice to them even saying "we know things happen", but after all the RUDE responses and the lack of customer service we finally filed a complaint with the BBB. Thank goodness my breaker box did its job, or my house could have gone up in flames from their stupidity. This rating has decreased by -6% over the last 12 months. For a completely customised built in wardrobe or walk in wardrobe for your Perth home, please call us on 1300 366 222 or . I have contacted the company many times to ask for a refund of the $313 that it cost to get the electrician here and to repair the mess. To start they said they needed to take off a power plate so the unit would sit flush with the wall. But the installer went TOO FAR, He pulled out the whole power plug, and when I say PULLED that is what I mean. Add me. Click to enjoy the latest deals and coupons of Closets by Design and save up to 40% when making purchase at checkout. This was way back in June. Read our Newswire Disclaimer. And I got the phone call we need a deposit to hold thos years pricing When I decided I only wanted 2 out of the 3 closets done they said they dont return deposits and kept $400 of my money! I am checking into california consumer laws about that. Lawyers for Trump say they can't . This will surely increase the credibility of your complaint. Sexual harassment allegations against MasterChef's judges have been flying around the Internet all weekend, stemming from a blog post written by ex-season four contestant Marie Porter (she and her . I thought it was the plumber who designed the doors." I just went through hell and waited 3 months to have my closets installed incorrectly. I know of a lady who is a former employee who is filing a class action against Closet World on behave of former employees. I called them to give me an estimate and when they gave the estimate it looked higher than my budget, we said no and let it go, after 2 weeks at the end of the month the manager called and told me that they will do it for a cheaper price as they wanted to get the sales before the end of the month, we agreed upon a price and the next day the sales person came to our house to get our sign for the contract, this is where they cheated us, she brought the same design but at one corner they changed the depth of our cabinet from 20inches to 16 inches without notifying us, we overlooked it as we trusted them and the sales person was nice and signed the papers. Closets By Design Give Essential Worker A Closet Makeover Fcl July 8 Firstcoastnews. Today is Wed. Sept 9th and I have not heard from them AT ALL. When the actual installation date came, the guys got a wrong design the cabinets are actually 3" smaller than the actual design and in contract. PDF CUSTOM CLOSET PRICING GUIDE - irp-cdn.multiscreensite.com Think long and hard before you take your chances with Closets by Design or you may be in for a big dissappointment! Best of all, it's available at a price that's equally as pleasant as its appearance. But when all was done the installer had done a wonder job. The lawsuit alleges that defendants . Thanks so much to you all that have written reviews. Appropriately, this meritless lawsuit was dismissed without any settlement shortly after it was filed and prior to the time any response was required once the Plaintiffs lawyers were advised of the meritless nature of the complaint. I have made a decision to NOT let this go. Closet World kept my money and wouldnt refund me due to their deceptive 3 day cancellation policy in fine print. The proposed Closets by Design class action lawsuit was filed due to alleged violations of numerous laws, including the Consumers Legal Remedies Act, the Unfair Competition Law, and the California False Advertising Law. Closets By Design Lawsuit Says S Are Fake Top Cl Actions. On 01/14/2019 Annemarie Newbold filed a Property - Personal Property Fraud lawsuit against Closets By Design, Inc. (103) Verified Reviews. Corporate Advocacy Program: How to repair your business reputation. Closets by Design is of course infamous for it Have been lied to from every employee we have come into contact with from the original sales rep (she resigned), to the sales coordinator who took over since the rep resigned and installers. Specifically, plaintiffs claim that the company misleadingly offers 40%. When the closets got installed, the installer had to get a filler piece made to get the . Zero integrity. They had to make 3 trips to our home, of which the first appointment, they missed altogether. Baby Was Born With Cancer Gene After IVF Error, Lawsuit Says The "installer/repair tech" just left after arriving at 5:10p (12-4p window is a joke) and finding that today, on the 4th service call for mismeasured and mis-cut file drawers, they were STILL wrong. When you need a customised home storage solution, you can trust our talented team to design, build, and install high quality wardrobes and storage furniture that will look stunning and stand the test of time. I did cancel delivery due to work and then I had to wait another 3 weeks. Jason, I saw your post. Don't apply to this company . Fresh and modern, our Everyday Collection offers a sleek solution to your closet clutter. Estimated amount consumers saved since 1997: $15,590,010,907. Waterstone Management Group is a boutique management consulting firm. And once again, I found myself back into the you're-being-rude square. Art you interested in contacting her? document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. To make a long story short, two months following my order, they called me to confirm that the installers would be at my place between 9:00 am and 1:00 pm. Or give us your closet dimensions and our expert in-house closet designers will design it for you. Who is ED Magedson - Founder, Ripoff Report. Gil Santos - Owner and CEO - Closets by Design - LinkedIn The receptionist told me that "she was going to call me right at that moment". I ordered my cabinets ( approx $12,5000) in oct of 2021. Like my Mother always says " you get what you pay for" and the advertising in Valupak should have been my first clue that this would be a disaster! We are working to get them on the blacklist for the military. These 2 units were to be done on the same day. A deposit of $1, 673 was provided. Contact. A Closet Factory designer will take detailed measurements, finalize your design and confirm the cost of your project. NO IT WASN'T I had to call everyday for a week to finaYl find out that it was in and could be installed. 4.7. Unfortunately, we fell for it! We plan to move in next week. How those businesses take care of those complaints is what separates good businesses from the rest. Closets by Design Louisville - Project Photos & Reviews - Houzz I wish I would have looked at the reviews about this company before I called them! After dealing with several individuals in customer with no results I had to reach the manager of the Hamilton location. He was here for 14 hours doing a very small closet and a craft L shaped unit. This caused a power outage in that room. This was a different crew and pardon my attitude, but they were Bozos. Supposedly it was broken upon delivery but seriously, it took weeks to order another one. If she was nicer and more patient, I may have. I just paid $11,000 for a closet (that afyer looking at the SAME material elewhere would have cost me about $4000 in material). Consumers love to do business with someone that can admit mistakes and state how they made improvements. The Rep who measured for the unit was off by 8 inches side to side and 8 inches for the set of 8 cubbies I had installed under my tv. Do your own due diligence! BEWARE before you deal with this people, they look and act professional but are really CHEAP. Flexi Storage White 3 Shelf 4 Drawer Built In Wardrobe Unit. Oh and did I mention they charged my credit card the balance without me signing off on the completion of the job? It is a big fraud. HOW LAME IS THAT? But I am getting no replies. There may be more reports for "closets-by-design", For more results perform a general search for "closets-by-design", Showing 1-12 of 12 Found Reports They ran into a measuring problem. The designer was a joke but was able to shimmy my hubby for money down to keep the prices! She sent a few angry text message when I didn't get back to her for a week. I am extremely dissatisfied with this company and their resolving of this matter. BUYER BEWARE! I called closet by design and the receptionist told me: "The designer designed the doors, and the doors are short." Royalty Fee: 6.8%. After reading all the negative comments, who in their right mind would consider using this company for cabinet remodeling. Closets by Design is the latest retailer to face a lawsuit filed over the alleged sale of merchandise at fictitious discount prices. Quality, Beauty & Commitment Are Built In. The proposed Closets by Design class action lawsuit says that in addition to using misleading information to draw in consumers who were under the impression they were getting a great deal that these actions by the closet company violated California law. And I responded, "You bet I am. This case was filed in U.S. District Courts, California Central District. Thanks after reading posts I think I dodged the bullet. Does AOL still exist? This company does not We ordered cabinets months ago, only to have the installers show up without all the parts, including the doors. I said they could take off the PLATE. 72.8k Followers, 36 Following, 1,342 Posts - See Instagram photos and videos from Closets by Design (@closetsbydesign) closetsbydesign. They do not stand behind the products they sell. This then resulting in no electricity in my daughter's room or her bathroom. June 25, 2016. NJ Hamilton location - I am a builder and deal with scheduling every day. Took me better part of an hour to clean it up . Closets by Design - Project Photos & Reviews - Houzz I paid my balance in full in good faith I was not given the service and quality of workmanship that I paid for. California closets did not make sense because they hang on the wall where is these are on the floor. Generally, closets by design are not too expensive. WHO ARE THE KIDDING WITH THEIR PRICING. I called 2 mths ago, she told me that it would be in October. Perth's favorite Wardrobe designers for Built in - Creative by Design I even gave them reference photos so im having them remove it. So that was another fight for another 3 or 4 days to get a replacement panel. What a Mess I loan this to the bank and Im thinking to talk to the bank and dispute it . In a statement to Top Class Actions, Closets by Design Inc. and CBD Franchising Inc. deny the plaintiffs claims. Dont spend much time at the office but will be called in to drive there for things that a simple 5 min phone could solve. I kept calling 3 times a day to see when this room could be done. To date, I have provided $3, 346 in payments. HomeStars Closet & Storage Solutions Closets By Design - Toronto. Plus, our hundreds of options and accessories mean you won't have . File your review. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The crew on a snorkeling tour off the coast of Hawaii was told by a passenger that a couple was still in the water, but dismissed it and moved onto the next spot anyways, abandoning the couple, according to a lawsuit. My nightmare is similar to many of those offered here. Closets By Design. From start to finish ( and not finished yet) they have been a nightmare to deal with. The next morning, I received an e-mail from No-Closet by No-Design confirming another installation day. It all went downhill from there. We called the manager and she was very rude and told us that if we didn't read the contract it was our fault to trust them and not read the contract. I want all of my cabinets installed on July 19 , like promised. The installers didnt arrive until 5:00 the next day. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. The lawsuit states that the defendants never offered the items or installation at the original or regular prices listed on the promotional materials. I just did 3 closets and laundry room cabinet with Closets by Design and had a fantastic experience! And the pieces that did come were cheap and chipped! I paid a heavy price for a Maggie told me to send an email asking for a full refund, which I completed and sent on 5-27-21. Get 25 Closets by Design coupon codes and promo codes at CouponBirds. This is when the situation started escalating and, out of the blue, she accused me of taking it on the installers. In May 2019, a class-action lawsuit was filed against Closets by Design for allegedly deceptively advertising discounts on home organizer systems. Closets By Design: Contact Details and Business Profile At Closets by Design, we proudly offer three distinct closet systems to organize both . Share your photos and videos with others to prove the truth of your words. The proposed Class is represented by John T. Jasnoch, Joseph Pettigrew, and Thomas K. Boardman of Scott + Scott Attorneys at Law LLP. (16) $239 .56. This review was chosen algorithmically as the most valued customer feedback. Elizabeth Webster and Alexander Burckle are suing the tour company, Sail Maui, over the incident, which they say occurred in . The first date for Installation was on Dec.20th with a call on Friday with a time of installation. Cons. One of my brackets has since broken and I might have to contact those jerks again for a replacement! Closets - Design Your Own Closet with Custom Closets Organizer Systems I later decided to have wall to wall shelves put in my bedroom and my daughter"s. I figured I would give your company another chance. Exact same complaints as listed above and when I finally got the Mgr Roman, after the office girls (Maria & Joanna) kept hanging up on me or transferring me to a phone no one would answer, I told Roman that the "3" referrals I had for Designer Diana, he told me that was sales problem, he was with the installation side. Franais. I told them my house was not ready.