From the moment you order your delivery service via Parcel2Go, you'll be able to see the whereabouts of your parcel, whether you've had it collected from your home or your office. I have rescheduled several times on weekend that I am available and the system change the date without noticing me until I found out myself on the system. Find out by entering your tracking number, track by reference, obtain proof of delivery, or TCN. Following a number of rescheduled dates my cycles arrived. (This is where the backlog is). A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. 'I would simply not have risked using the delivery service if I'd known what it was like,' she says. Telephone: 0300 222 0000 It was just posted through the door like people said. Where is it. They delivered it to the wrong house and I had to get it from a house 2 streets away but its here, my holiday is booked and Im currently packing my case . This can be either a 9 digit number, if you used the Check & Send service through the Post Office, or a 10 digit number if you applied by post. TNT Express offers door-to-door shipping and in over 200 countries. We offer door-to-door shipping to more than 200 countriesconnecting people and businesses all over the world. Privacy Policy. Government issued passport but used private company for delivery. What are the rules for travelling abroad? How you track your passport application depends on how you applied for it. Why does HM passport office use a firm with such low rating to deliver an important item. Poor customer services. Simple & easy. TNT service sucks! Some complained of waiting weeks for passports to arrive, or of staying in all day only to find that deliveries were cancelled. You have rejected additional cookies. People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. Angela asked if she could collect her passport from the depot - but wasn't given permission. ), Tagged:tnt passport delivery tracking information. No delivery. [deleted] 2 yr. ago Passport Office now send me a link to the TNT tracking website clearly showing TNT have my passport. Stanley embarks on a whirlwind tour Video. Strictly's Amy Dowden: 'I was seen as a risk', Echoes of Hillsborough for Arena families. Even though my address clearly states number 9. There are loads if articles about this and The Government is doing NOTHING. Little wonder the economy has low productivity, when the government can't arrange for passports to be delivered in a more efficient manner.I recommend a DPD style delivery tracker, where a delivery number is provided, along with a predicted arrival time. This tracks your activity using third party cookies. Track a shipment. Hello, I am also in a similar boat to you all. Instead it rang the wrong door, despite the fact that she'd pinned a notice to the door explaining where to deliver. He was told by the Passport Office that his passport had been dispatched and was due to be delivered by TNT on 8 November. Delivery ranges from 3-10+ business days for tracked shipments worldwide. Dont include personal or financial information like your National Insurance number or credit card details. 0. Welcome to TNT UK. After applying at a Post Office branch you can track your application. Another traveller, Peter Lockwood, had a similar experience - but he ultimately had more luck. There is no communication, no card for the missed delivery at the door. We demand an investigation and inquiry into: 1) the due diligence carried out when deciding whether to award the contract to TNT. Entering your TNT tracking reference will also work. TNT Express Tracking Details. Angela and Peter are far from the only people who've been hit by delays to passport deliveries. I still hadnt heard anything today so I phoned the passport office who said they had no idea what was happening with it and would arrange a call back. at the Post Office using Check and Send When you call, select option 1 and enter either the: 10-digit barcode number from your application form 9-digit number on your receipt if you applied at the. Passport delivery by TNT DrJ Full Member Just applied for a new passport. @CombatButler I have same date as you, still nothing from TNT but I think 5 days could be the norm to hear anything at the minute from TNT. Why don't you use post office with sign for. "We are aware of some additional reported issues from customers related to missed deliveries by our delivery partners, and are working closely with our partners to establish the root of this issue," she added. It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. 3) why TNT have been allowed to continue failing to deliver our passports and not bring in another courier service to take over. This is criminal, the driver didn't even ring the door bell but took a photo of the door and lied saying no one was in when I was specifically waiting for my parcel all day. No one approached the door, nor knocked. Home Forums General Passport Application Discussion How long to deliver? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Arrange Redelivery | Book Package & Parcel Redelivery Online | TNT United Kingdom Arrange Redelivery Book a package & parcel redelivery online Home my Delivery Enter details - Step 1 of 4 Enter details Select delivery options Select delivery details Request summary Fields marked * are required Your details He tracked it on TNT's website and saw that he had a new delivery date but, again, it didn't arrive. VideoMake tonight a movie night! TNT's 12hr delivery window is very unhelpful. We are truly sorry to Angela for any inconvenience caused. The passport office allows emergency, same-day passport appointments for a fee but Angela wasn't allowed to do this either because she'd already ordered one to be delivered. Quick process Date of experience: 14 February 2023 RH roger hey 6 reviews GB 10 Feb 2023 Excellent and speady service worst delivery service1st attempt for passport delivery didn't give enough warning and sent me an email for delivery of the passport on the same day.2nd time sent me email again on the same day luckily I didn't leave for work and stayed at home for the delivery but than no delivery person showed up to deliver the passport.Tried to ring the customer service at least 10 times but each time they pick up and cut the call. The status on the website says that my passport has been "Dispatched/ Delivered". They delivered on a weekday I did not ask for. The advisor said to wait until Monday (21st) to see if anything has changed i.e. I also was able to receive the tracking from TNT shortly (I checked probably 3 hours after that call? We would be grateful if you would take a few moments to answer some questions. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. It said: 'FedEx prides itself on outstanding customer experience and unfortunately on this occasion we have fallen short. To help us improve GOV.UK, wed like to know more about your visit today. TNT has been failing to deliver ever since.'. Passport advice. Let me know if you hear anything before me, Ill update on here when I get any more news. What should I do? Delivery by 09:00 10:00 12:00 18:00. I am losing my patient and trust for this service. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, your application reference begins with POD, 10-digit barcode number from your application form, 9-digit number on your receipt if you applied at the Post Office. 2023 BBC. You can change your cookie settings at any time. Nobody wants to take ownership. If I specifically specified a certain date for delivery then I expect to receive it on that day, not before. Is it lost. You have accepted additional cookies. I have chased and been told it would be delivered yesterday and then today. Use TNT Track & Trace for tracking all your TNT shipments - anytime and anywhere. if nothing appears to give them a call and theyll chase it up? The passport office is being very efficient at the moment, BUT delivery services are the weak link in the chain. Can't find your P2G reference number? What Covid rules do holiday destinations have? Hi, I got a text message on Tuesday morning (15th) that my passport was being sent out via TNT, still not heard anything from TNT and the reference isnt recognised on TNT tracking any thoughts or advice? A HMPO spokeswoman said it expected "the highest standards from its partners" but that TNT was dealing with an unexpectedly high volume of applications. Blood, sweat and literal tears VideoBlood, sweat and literal tears Make tonight a movie night! Thank you for using our passport application service. All Rights Reserved. Alternatively you can claim up to 500 towards the cost of a trip if it has to be cancelled, or towards alternative travel to the destination. The tracking number is your application number minus spaces and PEX (referred to by TNT as your "PAN number"). Have tried SIX times now to have the passport redelivered without success. 8 working days from them notifying of receiving my old passport. Still no passport. The parcel remains "going back the delivery spot" on record. the customer service phoneline is useless as its all automated, they claim they are open til 1pm on a saturday, this is not the case, they hung up on me on several occastions.sat in for the 2nd weekend in a row , no text saying out for delivery, stayed in an waitied for 12 hours, still NO PASSPORT!!!! It told us: 'We will always be as flexible as we can with our policies and individual circumstances are reviewed on a case by case basis.'. You can contact them here. ", Another said: "I have had three delivery dates and it hasn't turned up. Passport Tracking Options But delays delivering the documents are adding weeks on top of this, according to complaints on Trustpilot and Twitter. 'There must be people who have neither the means or indeed the inclination to follow the course we took and frankly why should they have to?'. Personal pickup of your passport/documents from the U.S. Embassy is not possible. Thanks CR001 Moderator Posts: 83793 Joined: Thu Mar 08, 2012 10:55 pm Location: London Mood: When I called in the evening, the operator said complete nonsense that the driver was told that I am not living there when he tried to deliver on the first attempt! However, the passport did not arrive. Getting a clear overview of rates and times allows you to make an informed decision for your business. :). Starring Dominic Cooper and Hugh Bonneville, The man facing 291 years in jail. I received my old passport yesterday but no idea where my new one is. "People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. show previous quotes. Please let us know if it actually arrives on Saturday Pickles reading so many horror stories and feeling sick with worry. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. 27/12/20 - 21:01 #5. andydenyer wrote: . It will take only 2 minutes to fill in. Shipping & Logistics Courier Service TNT UK TNT UK Reviews 14,176 Bad 1.5 VERIFIED COMPANY tnt.co.uk Visit this website Write a review Reviews 1.5 14,176 total 5-star 20% 4-star 3% 3-star 2% 2-star 4% 1-star 71% Filter Sort: Most relevant SH Sheila 13 reviews GB 3 days ago You have lost one of my boxes One person tweeted: "Paid nearly 300 for two urgent Fast Track passports with a guaranteed 7-day turnaround. Whether you need a courier for next day delivery, if it's heavy or lightweight - you'll find a solution for your business. I missed the delivery today so trying to follow the steps to have it re-delivered or ideally sent to a depo but when i put the tracking details it just gives me a blank page except for the map pin symbol. We use dedicated people and clever technology to safeguard our platform. I rescheduled the delivery for this weekend again, only turn out this morning I look at the system it changed the date again. You can accept all cookies or, a Lowest Price Guarantee on deliveries to Europe and the UK, a wider range of courier quotes than anyone else, free parcel tracking across all our services. My daughters was attempted to be delivered yet nothing on my ring bell and now with passport office . Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. It also apologised for the failure to deliver Angela's passport before her holiday. It gave her a window from 8.00am to 8.00pm when it said that the passport might arrive. Is it stolen. "We apologise for any inconvenience caused.". By. (Renewal of passport)(Going on holiday on the 27th so PRAYING it will get here on time). Got an email on Christmas Eve saying my passport has been sent out and it will be this company that will be delivering it. We use some essential cookies to make this website work. This is criminal that the UK Government have chosen TNT and paid a them 77 Million contract to deliver passports and their couriers are just crooks who don't ring the bell but still take photos and say no one answered. No info or anything. If you are reading this now and you have started worrying after reading the other reviews, do not despair, as you might have a positive experience like me! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It said that if you have proof that the passport has been lost by the delivery service you can claim up to 500 in transport or other costs to get a replacement passport. I was travelling home from working away that day. We do this for your security. Our services. What's the least exercise we can get away with? We also use cookies set by other sites to help us deliver content from their services. tried to deliver my passport - they tried this 3times, they didnt even ring my doorbell or knock even tho i was sat waiting for them. When is Eurovision and how do you get tickets? DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. ', It apologised for the delays and said that it was working with the Passport Office to resolve the problems. You can track your TNT parcel delivery and find your item's current whereabouts with the quick and simple Parcel2Go.com tracking tool. Find out about call charges. If it's your old address, you can call TNT to change the address, but TNT needs get approval from UKVI, it might take two weeks or smth. Youll find your passport application reference in the confirmation email. Read about our approach to external linking. Message from TNT was they were unable to deliver despite me being at home. Passport printed 11.43am 30th March. Have now signed the Change.org petition for the Govt to change it's delivery partner. This guidance tells HM Passport Office staff why we need a delivery address and how to: This guidance must be used for deliveries of new passports and the return of supporting documents. How long does it usually take to deliver? Home It says its being delivered on 19th (Sat). BUT are waiting for TNT to pick up and deliver the passport. Welcome to the Digital Spy forums. This experience is really pissing me off and frustrating. It added that it was working closely with HMPO to ensure recipients are informed of potential extended delivery times. Hope that helps! The US-owned company, part of FedEx, signed a 77m three-year contract with the Home Office to deliver official travel documents in 2019, but Brexit and Covid appear to have wrought havoc. Email address. Received my new passport 15th Feb with documents to follow. Still waiting ! Meanwhile,. Where is my package? I had to call the estate agents and one of there staff members had to get into the property to retrieve the passport! I read the reviews about TNT when I was still waiting for my British passport and I started to go into panic mode, but I have been pleasantly surprised: I received both my British passport and the supporting documents on time and just a couple of days apart (received UK passport first and then, separately, the supporting documents). News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Have rung TNT "Customer Service" which is automated and does not recognise my TNT Ref number, finally i got through to a person who told me to ring the Passport Office as they did not have my passport.