Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. You should be aware that costs could increase closer to the departure date. Some countries have reopened borders to international travelers, with guidelines or restrictions. Such terms and conditions may be disclosed by use of hypertext links. Second, they do not specify the baggage allowance on their e-ticket. Please be respectful of our time and other people who need help too and just message us once. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Log in (or join) to see if you are eligible. We will confirm the correct price with you at the time of payment. If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. These policies and rules are binding on you, so be sure to review them before purchase. These policies and rules are binding on you, so be sure to review them before purchase. If your airline is offering refunds, we can advocate for a refund on your behalf. In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). Please know that we understand and empathize with your frustration over this situation. StudentUniverse empowers young adults to experience the world with discount travel. If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. The lead-named traveller must provide written notification. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. You are responsible for confirming with the United States Department of State or representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination. In these circumstances (except where you have failed to pay the final balance) you can either have a refund of all money paid or, if available, accept an offer of alternative travel arrangements of comparable standard (we will refund any price difference if the alternative is of a lower value). All refunds will be delayed until the situation stabilises. However, some countries (Iceland, Greece, etc.) The merchant should process the refund through the same technology used to make the original sale. Please understand that travel service providers may not be able to accommodate every request. All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. The credit is a one-time use, not like a gift card where you can use it for several transactions or items. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Refund Policy. Minimum stay and maximum stay rules apply to return and multi-stop flights. Sometimes airlines provide us with fares we cannot display online, even to our members. We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against StudentUniverse. You must notify your consultant of your payment once it has been made. It is entirely at the airline's discretion to provide you with a seat on a later flight. We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. The active codes can always be found on our Promo Codes Page. Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). If you do not see a travel credit and believe you have one, please give us a call to confirm. We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). Travel for less and live for more with deals, contests and more. How do I book seat assignments and meal requests? last updated: June 29, 2021. Travel credit is stored on your StudentUniverse account for future use. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were travelling and this may affect your rights. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. On the ticket, they have a link to go to the website of the airline. Please contact us to see if your booking qualifies. Most of these changes will be minor and we will advise you of them at the earliest possible date. Travel documents, including, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) are used to confirm an arrangement with a service provider. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. We hold an Air Travel Organisers Licence (number 4267) issued by the Civil Aviation Authority. If you have a flight booked for later in the year, your flight may or may not be eligible for a refund, depending on the airline. Further information on the Code and ABTAs assistance in resolving disputes can be found at abta.com. 1 et seq., and administered by the American Arbitration Association under its Consumer Rules. You are solely responsible for any such fees as well. accommodation (c) vehicle rental or (d) other tourist services Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. For all online air bookings, full payment is required at the time of purchase. StudentUniverse enables the instant booking and payment (full or 10% deposit) of travel accommodation through our website (/hotels) and those of our affiliate sites. It is your responsibility to ensure you have the proper visas/documents. Failure to produce either may result in the provider refusing to honour the reservation. Dollars? If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. Some tickets also may have multiple airlines. If this is not the case, you must let us know. If your query is not urgent, please expect a delay in receiving a response. These are intended to give a guide to the services and facilities you should expect from your accommodation. Any errors in names, dates, or timings on your documentation will be your responsibility if not reported at the time of booking. Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. If your search has some of these special fares available it will be messaged in the search results. Wherever in the world you want to fly, StudentUniverse AU can help you get there for less. Such a change is deemed to be a minor change. Sound good? Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. Please check your airline's policy to see if you might be eligible for a refund. The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Please confirm which airline your credit is with by visiting My Wallet. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. These policies and rules are binding on you, so be sure to review them before purchase. If you don't see a credit that you think should be there, give us a call. We strive to make sure your travel arrangements are satisfactory. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. Also, current discount deals are available at the link. It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. Our agents will give you full details of the itineraries before you book. All you have to do to unlock our exclusive student and youth fares is sign up for a FREE membership. Am I eligible to purchase a ticket? Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. Accommodation (if included) is based on twin share unless otherwise indicated. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. All prices are subject to availability and can be withdrawn or varied without notice. If you look up reviews of tripmate, you will see 1 star across the board. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. On the checkout page you can enter the details of the card you will be using. Where the combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018 ("Package Travel Regulations") you will benefit from all EU rights applying to packages. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. StudentUniverse is not an insurance company. All individuals departing from the United States of America must be in possession of a valid passport. Eligibility, Joining, and Website Information. You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. No compensation is payable in respect of minor changes. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. If your airline does appear to . A change to your student status will not impact your travel credit. Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. Please understand we are working as hard as we can to help everyone. We accept most major debit and credit cards. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. StudentUniverse (or any of its affiliated entities) acts as a travel agent only. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour.