It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! They take your money, and you have no valid tickets. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. New customers can take advantage of this exclusive discount offer! I have bought tickets through Vivid Seats for two different concerts. Vivid Seats. We'll get you there. Copyright 2022 Consumers Unified LLC. These were sold from the originator which means there's no reason they couldn't have been refunded. Unsubscribe easily. Angel P helped me out. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. One arrived by mail with a "Lot 16" other was delivered electronically. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. Can I exchange my tickets for a different quantity, or for tickets to another date or event? We apologize that you didn't receive the tickets you requested, Charlotte. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. I asked to speak to the manager, told me there was no one above him. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. In one order, my tickets arrived via email within an hour or so. As of Oct. 13th 6:38 pm I am unable to access my tickets. Recent customer reviews are positive. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. Thank you, you have successfully subscribed to our newsletter! He'll be heartbroken. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Dont use this site they are horrible. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. Vivid Seats provides a "100% buyer guarantee." So what happened here? The confirmation number they gave me was completely useless and also did not allow me to access my tickets. Full refund and apology for lack of ticket delivery. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. Original review: Feb. 9, 2023. Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. I found two separate listings for tickets in the same section and row. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. Day of game they said only had 2 tickets available and sold my other 4. Eugene was very helpful with my questions. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. I will always use vivid seats when getting my tickets. I've had the same issue though my costs aren't that high. One can only hope these ticket monopolies will be better regulated in the near future. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. Dont EVER use vivid seats for any purchases. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. Takes no accountability for a time glitch that had us go to a show at the wrong time. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. Will my seats be side by side? Please Refund at least $1000. Our online support team is here to help resolve your concerns. Long story short the ticket transfer did not go smoothly. If there is more I will do that as well lost time and money. I called before the event and after. Heads up. The name on my ticket was someone who purchased tickets the resold them through vivid seats. We paid about $500 for the tickets in total. After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. We understand it's frustrating when events are postponed. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. This Yelper's account has been closed. Save. We were refused. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. greenthumb47 , 2022-08-02. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. The tickets are yours now to you have to figure out what to do. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. They refuse to give refunds for anything. I was told that I should have known that by this note that was listed: xfer Piggyback. I got nfl tickets from them that never arrived. Its not final unless I had the tickets available which I didnt. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. I was terrified that I would not receive my tickets. I ordered premium tickets for the orchestra section. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. Service 254 Value 245 Shipping 164 They deserve to go bankrupt as they cost me $800. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. Do not use Vividseats!! People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. I'm very disappointed in Vivid Seats. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. I highly recommend purchasing tickets from a verified seller on Vivid Seats. Vivid Seats ranks 30th among Tickets sites. The 21st was spent on the phone trying to aquire our tickets. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. I purchased tickets well in advance and the tickets weren't cheap. Vivid Seats Culture At a Glance. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Vivid Seats - Fraudulent agreement / promises made for a full refund Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. I beleive he explained everything I needed to know, in detail. For further help, send us a direct message. Tickets to Aint to Proud Stage Play in West Palm Beach. I someone needs to hold ticket brokers responsible. Showed up after start of game and lot was closed. Vivid Seats is famous for its courtesy calls. Never again. They simply dont care. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. UNLV Rebels at Utah State Aggies 2x Football Tickets. With the plethora of ticket resell sites, this is one to avoid. Ticket master from now on! This information will help to determine next steps. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. It asked how many tickets I wanted which I selected two. Thank you. Your trust is important to us. Thanks Vivid Seats. Terrible customer service. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. Companies can ask for reviews via automatic invitations. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: This is an unfair and unnatural economics meant to hurt you. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Ratings and Reviews 4.6 out of 5. Report as inappropriate. Call and ask what the service charge is before buying. No refund offered!! We are filing fraud with the bank and reporting to the bbb. There were plenty of open spaces, but I wasnt allowed in. Long story short I never received the parking pass and had to pay in full at the gate. We assure that you and your partner will be able to sit together. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. Claim it and get a lot of features. First time using Vivid Seats to get tickets. Desired outcome: I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. When I got to the rodeo they couldn't find my ticket so I had to get a new one! IE, Hundreds of people are standing in front of you. Full refund and apology for lack of ticket delivery. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. I don't expect they are willing to give an apology. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. Ren was very helpful answered my questions and helped me get the tickets I was looking for. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. Shame shame for all the people you have messed with and hurt. It guarantees your tickets will be valid and arrive in time for the event. 3 for $533.58. 3 for $533.58. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. I bought 3 with the insurance. Get buying tips about Ticket Websites delivered to your inbox. I thought maybe that was the seller. This is not what I paid for. This comment was posted by a verified customer. How do I determine the seat numbers for a ticket listing? A refund or seats in RTC4. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. That means the seats were $351, not $264. Vivid Seats' email and phones were not responding to many numerous requests. I feel that you overcharged me. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. I have put in calls, live chats and emailed customer support. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. I just want the tickets I spent my hard earned money on. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. And in checking with the Keillor show I found that the show was not sold out! "We have currently put them on 'No Rating' while they investigate the complaints and . Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Agreed! MONTANA FOREIGN LIMITED-LIABILITY COMPANY. Here are 8 tips for writing great reviews. Vivid Seats denies these . Scammed!!! Promised by 2/23. Avoid this site and their markup fees! On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. Don't EVER use vivid seats for any purchases. I had to purchase four more tickets that were handicapped seats from the venue. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. Avoid purchasing thru Vivid at all cost. Never received tickets or a refund let alone even an apology. Reliable & Rewarding Tickets. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. I expect to pay the normal service fees, but not what you charged me for the tickets. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. We are absolutely sorry to hear what you experience. only our *Volume Resellers* are allowed to re-sell tickets. I do expect a responce and an apology for this overcharge. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. The tickets were in TTC3 seats 30 and 31 in corner. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me).