On a Mac, the data folder is called the cache.. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. If youve never heard of the Philips Hue Sync, let me give you a brief introduction. Aug 22, 2020 6:17 AM in response to ShYnNoK. I have listed six methods for your issues. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. Press and hold the option key to reveal a Library folder. My LG tv has only HDMI ARC and not eARC. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". It should display a wide range of software and apps installed on your device. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. Open up "Settings" on your iOS device. All Rights Reserved. Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. The Sync Box supports HDMI. I'm currently running a standard HDMI 2.0 cable J jasonrabbit Standard Member Mar 25, 2021 #479 Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. Mine especially has issues with Dolby Vision. If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. To start the conversation again, simply 3. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. When the connection is confirmed, tap Search . There is already the way of entertainment in our modern lives. Required fields are marked *. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. I dont have either of those options visible in my Apple TV settings when Im told that I should. Apple TV 4K, These problems vary from failing to connect all the way to connection timeouts, which are usually after a few hours of use. Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! If Not, Why Not?! Now you can try to downgrade back to the previous version. I hope these methods can help you to solve your problems, if you still dont fix them, please leave a message below, I will reply to you as soon as possible. Other users have experienced problems with the app related to how it stores data on your PC. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. Aug 25, 2020 7:50 PM in response to jdo_apple. Here I will give some suggestions if you will have some glitches. UU. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. What is the problem? Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. Looks so much better and tidier. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. I am using a DisplayPort to HDMI cable. Cmcruz32, User profile for user: But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Here are a few of the most common issues with the Hue Sync app. Connect the Hue sync box to power and your TV. If the AP is the reason that causes the connection issues, so how to fix it? I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. The Lifespan of Smart Plugs: Do They Have an Expiration Date? Ports 1 and 3 are not the same spec as ports 2 and 4 on the sync box, but if you put the devices that don't support DV on those ports you'll probably be ok. M. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. This software allows the lighting system to react to the media youre playing on your computer or phone. I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. Open the new finder window, then click Go. This will show you a folder full of data for all of your apps. 4. Yes, *Image on the television? I have these issues as well. They release a new version constantly, you can seehere. I have mine set up the same but the sync box doesnt automatically start syncing this way and randomly stops working all the time.How did you set everything up in the software? If you are unsure about installation, refer to the manual that came with your Hue sync box. If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. User profile for user: Is that the issue? Great article. For some problems, it is difficult for you to find solutions online. There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. But you can rollback the version if you dont want to wait. Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/com.lighting.huesync. company number 03997482, registered in England and Wales. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. Looks like no ones replied in a while. Smart Home Point 2019-2023. Or want to be part of a movie? Over the last few months, users have reported that when Philips pushes new updates for either their Hue bridge or the Hue Sync app, their app will start disconnecting randomly from their bridge. Continue holding the BIND and EJECT buttons for 10-15 seconds. Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. 2. Lets go through some of the most common bugs and how you can fix them quickly and easily. 2018-2023 Signify Holding. All you need to do is connect the HDMI port to the primary slot in your TV or media system. There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. Both of these issues can be fixed with these quick tips and tricks. These are relatively new Hue products and still have to go through their growing pains. My Smart Plug Keeps Turning On (or Off) By Itself! Please ensure that the Hue Sync Box directly connects to your monitor or TV. Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. Do You HAVE To Use The Kasa App For Your Kasa Devices? Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. Everything that happens on scenario 1 happens here. With each update, new release notes are published so that you can keep track. An example of data being processed may be a unique identifier stored in a cookie. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. Connectivity Issue with Hue Bridge and Hue Sync. zulfikarfrombanbury, call Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. This is because more users prefer the app over the box. You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge. Once those devices are good to go, youll need the Hue app. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? ADD UP TO 10 LIGHTS. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. I have a 4K Apple TV and a Sonos Arc. While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. Create an account to follow your favorite communities and start taking part in conversations. Why cant we view Dolby Vision content when using the Denon receiver? Going to this page you will see the Hue Sync boxes that are available. Philips Hue Sync is a newer product from Philips Hue. Thank you for using Apple Support Communities. 5. Even video games they feel like theyd be too distracting. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. Luckily, Philips is a reputable manufacturer, and the Hue Sync system rarely encounters connection issues. Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. Lets hop in! Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. After doing that, heres how to do that on the three devices: Now that you have a better idea about the common issues with the software app, heres a quick look at some of the issues you might face when you connect to the physical box instead. This is more likely to happen if you connect the box too far from the WiFi router or through an access point. Setting the input device (Roku) to 1080p resolution makes the system work. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). POWER ON AUTOMATICALLY. But you will still have some connection issues. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Save my name, email, and website in this browser for the next time I comment. So you can reinstall your previous version and uninstall your current version easily. 5. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Home Health Lives | Powered by Astra WordPress Theme. At this point, we would recommend you to Contact Apple Support. In the Hue sync mobile app, select an existing Entertainment area to use with the Hue sync box. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. Please note that all comments go into a moderation queue (to prevent blog spam). Sync your on-screen TV content. They both sample video and audio output to your monitor and have your Hue lights react accordingly. In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. All this fix does is force the Philips Hue app to repopulate its own data files. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! ShYnNoK. The gradient strip is definitely a big improvement over using just the light bars. So, it would seem I'm the only one having this issue. In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. I have also gone through some research and come to some conclusions. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). Click on the search icon on your taskbar and search for %appdata%. These are devices that boost the range and performance of your Wi-Fi router. I'm on the fence about the Sync Box and am looking to be convinced by some owners. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). When lots of users have various problems, they dont know how to solve even if they do the various test. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. 4K does not work, yet. Delete Appdata files, it will be repopulated. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . 1 Home Entertainment Tech Resource. I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. Philips Hue brings smart lighting to everyday homes. Thanks! , you may have some common issues with it. . Yes I've tried everything you mentioned on your comment. "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? *Dolby Vision Enhanced Compability turned on (Hue Box)? These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? PLease see my previous comment for more details. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. On your PC, search for %appdata% in the taskbar. Really, I'm the first to have these issues? Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). Yes, but it only recognizes when it is HDR. If possible, we would also recommend updating the Philips Hue TV sync box. Read More. Help! You can install this app on your device. Philips Hue Verified account @tweethue. However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. For a better experience, please enable JavaScript in your browser before proceeding. 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. First, download the Hue Sync app for your iPhone, iPad, or Android device. I am using it daily here and like it a lot. (6 Safety Tips). Hue Bridge required, not included. It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. With our lights, sensors and switches, you can make your house the brightest home on the block . You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! They release a new version constantly, you can see. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. 7. all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. I press Sync and it starts working but still says no signal detected. Enter the password for your Wi-Fi network when prompted. Can You Control Your AC with a Smart Plug? What is different about the Apple product that it doesnt work? 6. Both the new app and the new physical device have some issues that users are currently working out. It may not display this or other websites correctly. Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache.